Guest Service Representative - Tampa Marriott Waterside Hotel & Marina (16001MBA)
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The Tampa Marriott Waterside Hotel & Marina, located at 700 S Florida Ave, Tampa, FL, 33602 is currently hiring a Guest Service Representative.
Responsibilities include: Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
We are pleased to announce that we have implemented open applicant hours. Applicants can come to our hotel and if qualified, receive an interview.
Please visit us at 700 S Florida Ave, Tampa, FL 33602 during the following days and times: Mondays, Wednesdays, and Fridays from 10:00 a.m. – 3:00 p.m and sign in at Loss Prevention.
To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=16001MBA
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